Article
HE ROLE OF INDIA POST PAYMENTS BANK TO DRIVE FINANCIAL INCLUSION IN INDIA– A STUDY
The primary goal of this study is to assess how India Post Payments Bank (IPPB) promotes financial inclusion throughout India, particularly in underprivileged rural and semi-urban areas. Founded in 2018, IPPB uses India's extensive postal system to provide banking services, including digital payments, savings accounts, and Direct Benefit Transfers (DBTs), to those who have historically had limited access to traditional financial institutions. The study is to examine how IPPB provides doorstep banking through postmen and Grameen Dak Sevaks (GDS), bridging the gap between contemporary banking technologies and remote villages. Key financial variables like customer growth, deposit trends, mobile app usage, and digital transaction volumes from 2021 to 2025 have all been evaluated using secondary data. Liquidity, profitability, and asset utilization were measured using instruments such as ratio analysis. According to the findings, IPPB has demonstrated significant development in digital usage and outreach, but it still faces obstacles including low liquidity ratios and a limited range of services. In order to maintain growth, the report emphasizes the necessity of improved infrastructure, higher consumer awareness, and a wider range of financial products. All things considered, IPPB is becoming a key player in advancing inclusive banking and aiding governmental programs like PMJDY and Digital India
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