Mrs. A. Eenaja1 ,P. Keerthi Reddy², R. Kalyani³, M.Sravanthi⁴, B.Ramya⁵ 03 04 Educational institutions receive a large number of admissionrelated queries from students and parents every academic year including information about courses eligibility criteria fee structure admission procedures and important deadlines Traditional methods such as phone calls emails and manual help desks are often timeconsuming inefficient and limited by staff availability During peak admission periods these approaches can lead to delayed responses inconsistent information and increased workload on administrative staff ultimately affecting the overall student experience and decisionmaking process To overcome these challenges an AIBased Admission Query Support and Assistance System is proposed which uses Natural Language Processing NLP and Machine Learning techniques to automatically understand and respond to user queries in real time The chatbot operates 247 handles multiple users simultaneously and provides instant accurate and consistent information through an interactive platform Copyright (c) Journal of Science Engineering Technology and Management Science. All rights reserved 2026