Article
INTERACTIVE CHATBOT CREATION FOR COLLECTING THE ADMISSION QUERIES
Educational institutions receive a large number of admission-related queries from students and parents every academic year, including information about courses, eligibility criteria, fee structure, admission procedures, and important deadlines. Traditional methods such as phone calls, emails, and manual help desks are often time-consuming, inefficient, and limited by staff availability. During peak admission periods, these approaches can lead to delayed responses, inconsistent information, and increased workload on administrative staff, ultimately affecting the overall student experience and decision-making process. To overcome these challenges, an AI-Based Admission Query Support and Assistance System is proposed, which uses Natural Language Processing (NLP) and Machine Learning techniques to automatically understand and respond to user queries in real time. The chatbot operates 24/7, handles multiple users simultaneously, and provides instant, accurate, and consistent information through an interactive platform.
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